Very disappointing experience fir a top if the range Laser printer So much better than the HP installation process. Only 1 download needed and everything installed in sequence. They make it so much easier for a new install. These other manufacturers bundle software updates together. My first experience with HP printers and software, after many years of ease with EPSON, Canon and Brother printers. Seperate scanner software needed to be down loaded. Insisted on paper being loaded manually via the manual feed instead of tray 2.ĥ. Would not auto detect which tray had paper installed.Ĥ. Would not prInt from any mobile device (iPhone, iPad).ģ. Went offline every time my laptop was shutdown, requiring a re connection to the WiFi.Ģ. After down loading all of the available updates the printer did the following:ġ. However I had no way of knowing which software I actually needed. The HP website then provides a list of over 10 drivers for this newly released printer. The app simply takes you to the HP website instead of doing the searching for you (even though it knows what model you have). After installing HP Smart software, which is definitely not very smart, you must update the drivers. Everything suddenly worked, including printing from my iPhone! Did a full factory reset and then installed the HP Universal software. The specialist spent over an hour trying to fix the software.Įventually he also gave up. Finally I gave up and called HP Tech support today. Printer software failure out of the box I have had the printer for 2 weeks.
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